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Title
Text copied to clipboard!Airport Ticketing Agent
Description
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We are looking for an Airport Ticketing Agent to join our team and provide exceptional customer service to airline passengers. As an Airport Ticketing Agent, you will be responsible for assisting travelers with ticket purchases, check-in procedures, seat assignments, and baggage handling. You will be the first point of contact for many passengers, ensuring a smooth and efficient experience from arrival at the airport to boarding their flight. Your role will require excellent communication skills, attention to detail, and the ability to handle stressful situations with professionalism and courtesy. You will work closely with airline staff, security personnel, and ground crew to ensure all procedures are followed according to airline and airport regulations. Key duties include verifying travel documents, processing payments, issuing boarding passes, and resolving customer inquiries or issues. You may also be responsible for rebooking flights, handling special requests such as wheelchair assistance, and providing information about flight schedules, delays, or cancellations. The ideal candidate will have strong organizational skills, a customer-focused attitude, and the ability to work flexible hours, including weekends and holidays. Previous experience in customer service or the airline industry is preferred but not required. Training will be provided to ensure you are familiar with airline systems and airport protocols. This position offers opportunities for career advancement within the airline or airport operations sector. If you are passionate about travel, enjoy helping people, and thrive in a fast-paced environment, we encourage you to apply for the Airport Ticketing Agent position.
Responsibilities
Text copied to clipboard!- Assist passengers with ticket purchases and check-in procedures
- Issue boarding passes and assign seats
- Verify travel documents and identification
- Handle baggage check-in and tagging
- Provide information on flight schedules, delays, and cancellations
- Process payments and refunds
- Resolve customer inquiries and complaints
- Coordinate with airline staff and ground crew
- Assist with rebooking and special requests
- Ensure compliance with airline and airport regulations
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to handle stressful situations calmly
- Customer service experience preferred
- Basic computer skills
- Ability to work flexible hours, including weekends and holidays
- Professional appearance and demeanor
- Ability to stand for extended periods
- Willingness to undergo background checks and training
Potential interview questions
Text copied to clipboard!- Do you have previous experience in customer service or the airline industry?
- Are you able to work flexible hours, including weekends and holidays?
- How do you handle stressful situations or difficult customers?
- Are you comfortable using computer systems for ticketing and check-in?
- Can you provide examples of delivering excellent customer service?
- Are you willing to undergo a background check?
- Do you have any experience with cash handling or payment processing?
- Are you able to stand for long periods during your shift?
- What interests you about working at an airport?
- How would you handle a situation with a delayed or canceled flight?
